VEROULA Refund & Returns Policy
Last updated: September 2026
We want you to feel confident ordering from VEROULA. If something isn’t right with your order, please contact us and we’ll do our best to resolve it quickly.
1. 90-Day Money Back Guarantee
VEROULA purchases are covered by our 90-Day Money Back Guarantee.
If you’re not satisfied with your purchase, contact us within 90 days of receiving your order to request a return.
Products should be returned with the original packaging and included accessories where reasonably possible.
Our 90-Day Money Back Guarantee is subject to the terms below and does not affect your statutory consumer rights.
2. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as reasonably possible.
Please provide:
Your order number
A description of the issue
Photos or video where reasonably required to demonstrate the problem
Where appropriate, we will arrange a replacement, exchange or refund.
3. Returns
Before returning an item, please contact VEROULA customer support for return instructions and the correct return address.
Please do not return products without contacting us first.
Where a return is required, we recommend using a tracked delivery service and keeping proof of postage.
Unless the product is faulty, damaged, incorrect, or applicable law requires otherwise, return shipping costs may be the responsibility of the customer.
4. Refunds
Once an eligible return has been received and approved, your refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times can vary depending on your bank or payment provider.
Original shipping charges, where applicable, may not be refundable unless required by law.
5. Exchanges
If you receive a damaged, faulty or incorrect product, we may offer a replacement or exchange where appropriate.
Please contact us before returning anything so we can provide the correct instructions.
6. Hygiene & Used Products
Because VEROULA products are personal-care products, certain opened or used products may have return restrictions where permitted by applicable law.
However, this does not affect your rights where a product is faulty, damaged, misdescribed or otherwise protected by applicable consumer law.
Any additional conditions specifically applying to our 90-Day Money Back Guarantee will be clearly communicated at the point of purchase.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
If your order has already been processed or dispatched, we may be unable to stop the shipment and you may need to follow our returns process instead.
8. Your Consumer Rights
Nothing in this policy is intended to exclude or restrict any rights you have under applicable consumer protection law.
Where your statutory rights provide greater protection than this policy, those rights will apply.
9. Contact Us
For returns, refunds, exchanges or order problems, please contact us through our Contact Us page or customer-support email.
Please include your order number so we can assist you as quickly as possible.
VEROULA
Feel confident in your skin every day.
